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Change: the art of connecting

By: Robert van Noort, Arne Gillert 111881036945 Arne Gillert - ; Source: Develop nr 3-2006, p6-13   04-29-2006

One of the things which is often not paid much attention to during processes of change is to give the people involved the opportunity to connect with the change. Many employees of organisations are told what is going to change and how this will take place. They then have absolutely no possibility of getting involved with the change, of connecting the change aith personal goals and interests. At the same time, very often these same employees ar crucial to achieving the goals of the change: it involves their behaviour and attitudes towards the customer, the new it-system, the new alliance partner or a new product. In this way we are looking at change processes from the point of view of the individual actors.