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Pulling together in improvement teams

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In this article we explain how we entered the intercultural landscape on the basis of three separate models: (1) a model on cultural characteristics derived from Sherriton and Stern (1997), (2) the communication pyramid (Schein, 1999), and (3) a circle developed by Van Noort for the purpose of arranging change and learning interventions. We start out on our quest by enlarging our cultural awareness assisted by the five steps introduced by Walker (in Nijhof, 1994). The focus in this contribution is on the approach we took and the associated, underlying considerations.