Characteristics of learning environments which support knowledge productivity and which facilitate innovation

This book chapter summarises two recent studies in the domain of knowledge productivity and innovation, trying to answer the following research questions: 1. If innovation can be regarded as the outcome of a learning process in a social network, what are the main characteristics of the supportive learning environments? 2. Which are the relevant design principles for developing a supportive learning environment for innovation? This chapter is part of a book that is called "The future of knowledge-intensive service work".